Nervelin Official Website › Contact
ContactContact The Nervelin Desk
Two routes reach a person. +1 (302) 200-3480 is the order desk: parcels, addresses, returns and anything with an order ID attached. [email protected] reaches the people who write these pages, for a correction or a source. Neither takes an order — the checkout does that.
Which route answers which question, what to have in front of you before you use it, and the two things no route here can do.
Which Nervelin route can act on what you need?
Nine ordinary requests, and which of the two routes can actually finish each one.
| What you want done | Order desk — +1 (302) 200-3480 | Website desk — [email protected] |
|---|---|---|
| Trace a parcel or get a tracking number | Yes | No |
| Correct a delivery address before it ships | Yes | No |
| Open a return and get the return address | Yes | No |
| Ask what the marketplace return window is on your order | Yes | No |
| Query a charge you do not recognise | Yes | No |
| Report a wrong figure or a typo on a page here | No | Yes |
| Ask which study a sentence on this site came from | No | Yes |
| Make a privacy or data request about this website | No | Yes |
| Press, permissions and republishing | No | Yes |
One telephone number, one mailbox, and no row where both columns say yes.
The split is cleaner here than the two columns make it look. The telephone sits with the seller’s payment processor, which is the party holding your order record. The mailbox sits with this desk, which holds the pages and nothing else.
So a return asked for by email is passed across before anyone can act on it, and that hand-off costs a day. The return window on this product is the marketplace listing’s own, printed at the checkout you bought through, and a day inside a window you have not measured is a day worth keeping.
When you genuinely cannot tell which one you want, telephone. A person can redirect you inside the same call, and email cannot.
What to have ready before you call the Nervelin order desk
Five details, gathered first, and the two you should write down during the call.
With those five to hand, call +1 (302) 200-3480, Mon–Fri 9:00am–5:00pm ET. Write down the name of whoever answers and the date. On a return that later stalls, those two details settle in one sentence an argument that otherwise takes a week.
One habit is worth more than the rest of this section put together: quote the lot code when the question is about the capsules. Lot NER-26/GE-1959 identifies the production run the bottle came from, and the batch page sets out what that code establishes and what it cannot.
Writing to the Getnervelin desk about these Nervelin pages
What a correction needs to contain, and where it ends up once it is made.
Send it to [email protected]. Corrections land on the page itself and move its review date forward, rather than being settled privately in a reply, because a correction nobody else can see has not corrected anything.
The commonest useful message this mailbox gets is about the bottle rather than the prose: a panel that has been reprinted, a lot code in a different format, a caution line worded differently from the one transcribed here. The artwork this site was written from is a single production run, and the bottle in your hand outranks it.
The Nervelin addresses, and which parcel goes to which
Two buildings, one mailbox and one telephone number, with the commonest mix-up named.
| Address | What it is for | What not to send there |
|---|---|---|
| 76 Ninth Avenue, Floor 4, New York, NY 10011, USA | Correspondence to this retail desk | Returned bottles. A parcel arriving here has to be forwarded before it counts |
| 375 Hudson Street, Suite 602, New York, NY 10014, USA | Returned bottles, once the desk has confirmed the return | Letters, and any parcel sent without speaking to the desk first |
| [email protected] | Corrections, sources, privacy and press | Anything with an order ID in it |
| +1 (302) 200-3480 | Everything with an order ID in it | An order. The checkout takes those |
Office hours are Mon–Fri 9:00am–5:00pm ET. Both street addresses are in New York; they are different buildings and they do different jobs.
Posting bottles to the office address is the single commonest way a straightforward return turns into a slow one. The parcel is not lost, but it is in the wrong building with nobody expecting it, and the clock the marketplace runs does not pause while it is walked across town.
Confirm the return on the telephone first, then post to the returns address with tracking, then keep the tracking number until the money is back on the card. The refund policy page runs through all five steps in order.
Starting a Nervelin return in a single telephone call
Five steps in order, the whole of which can be started in one call.
Read the window on the listing you bought through
The seller sets it and prints it at the checkout. It governs your purchase, and a figure taken from any website — including this one — is second-hand by comparison.
Call with the order ID and ask for the return address in the same call
+1 (302) 200-3480, Mon–Fri 9:00am–5:00pm ET. Ask for both the address and the name of the person you spoke to before the call ends.
Put your full name, email and order ID inside the box
A parcel with nothing identifying inside it is the commonest reason a refund stalls at the warehouse. All three, on paper, inside the box.
Post it with tracking, and keep the number
Return postage is the buyer’s. The tracking number is the only proof the parcel arrived, so it is worth more than the receipt.
Expect two separate waits
Three to five business days for the desk to process it, then five to ten days for your bank to put the money back. The second wait belongs to the bank.
What no Nervelin route on this website will do
Six requests this desk turns down, and why each refusal is the useful answer.
- Take an order over the telephone or by email. Every order goes through the checkout, where the pack, the postage and the price are confirmed before a card is touched.
- Take a card number. No card detail is typed on this website at any point, and anyone asking you for one in the name of this desk is not this desk.
- Tell you whether these capsules will help you. Nobody here has examined you, and the three lines the bottle prints are the ceiling on what this site claims.
- Read a test result or interpret a symptom. That is an appointment, not a mailbox.
- Change what the marketplace listing says. The return window, the postage and the price are the seller’s terms and this desk reports them rather than setting them.
- Supply a milligram figure for any single ingredient. The panel prints one number for all nine together and this desk does not estimate the rest.
The last one comes up often enough to answer here as well as on the panel page. 1000mg is declared for the whole Test Boost Proprietary Blend, and the label prints no second figure anywhere. Any per-ingredient amount you are offered for this product, by anyone, has been worked out rather than read.
When the Nervelin desks answer, and what a realistic wait looks like
Three routes, when each is open, and the wait that belongs to your bank rather than to any desk.
| Route | Open | Usual first reply | Best used for |
|---|---|---|---|
| +1 (302) 200-3480 | Mon–Fri 9:00am–5:00pm ET | Immediate | Anything needing a decision now: an address about to ship, a return to open |
| [email protected] | Monitored on weekdays | One to two business days | Anything you want in writing, and every correction |
| The checkout | Always | Immediate confirmation email | Placing an order, and re-reading the terms that govern it |
Mondays and the first working day after a public holiday are the two busiest windows on the telephone.
Two waits are worth separating in your head, because they are often confused. The wait for a desk to answer is measured in hours. The wait for a bank to return money to a card is measured in days and belongs to the bank, not to anyone you can telephone here.
For anything about the capsules themselves, the pages usually answer faster than the desk does. The FAQ covers thirty-six of them, the usage page covers the routine, and the side-effects page names the one ingredient on this label with a published liver-injury record behind it.
Short answers about reaching the Nervelin desk
Can I order Nervelin by telephone?
No, and that is deliberate rather than an oversight. The checkout confirms the pack, the postage and the price on the screen before any card detail is entered, and it sends a confirmation email with the order ID that every later conversation depends on.
Which address do I send a Nervelin bottle back to?
375 Hudson Street, Suite 602, New York, NY 10014, USA, and only after the order desk has confirmed the return on the telephone. The office address in the footer is correspondence only, and a parcel that lands there has to be forwarded before it is processed.
How long before somebody answers an email?
One to two business days on weekdays. The telephone at +1 (302) 200-3480 is immediate, Mon–Fri 9:00am–5:00pm ET, and is the better route for anything time-limited such as an address on a parcel that has not yet shipped.
Who actually answers the telephone number in the footer?
The order desk operated by the seller’s payment processor. It holds the order records, which is why it can trace a parcel and open a return. It is not a line staffed by the people who write these pages.
I found a mistake on one of these pages. What happens to it?
Send it to [email protected] with the sentence quoted. The page is corrected, its review date moves forward, and the change is visible to everyone rather than settled in a private reply.
Can this desk tell me how much Tongkat Ali is in a Nervelin capsule?
No, because the bottle does not say. The panel declares 1000mg for the whole Test Boost Proprietary Blend and prints no figure against any of the nine names under it. The ingredients page sets each one beside the amount its own research used instead.
Sources behind the Nervelin support pages
The regulator's own answers on what a supplement seller may say, and the plain-language reference this desk points readers to.
- Questions and Answers on Dietary Supplements. U.S. Food and Drug Administration. https://www.fda.gov/food/information-consumers-using-dietary-supplements/questions-and-answers-dietary-supplements
- Tucker J, Fischer T, Upjohn L, et al. Unapproved Pharmaceutical Ingredients Included in Dietary Supplements Associated With US Food and Drug Administration Warnings. JAMA Netw Open. 2018;1(6):e183337. PMID 30646238. https://pubmed.ncbi.nlm.nih.gov/30646238/
- Using Dietary Supplements Wisely. National Center for Complementary and Integrative Health, National Institutes of Health. https://www.nccih.nih.gov/health/using-dietary-supplements-wisely
- Peripheral Neuropathy. MedlinePlus, National Library of Medicine. https://medlineplus.gov/peripheralnervedisorders.html
Order Nervelin through the checkout rather than through a desk
The checkout is the only route that confirms the pack, the postage and the marketplace’s own return terms before anything is paid, and it is the only one that issues the order ID every later conversation needs.
Two capsules a day · 60 capsules a bottle · price at the marketplace checkout
Order Nervelin On The Official WebsiteLot NER-26/GE-1959 · marketplace return window · gelatin capsule
